Technical Support

Get help with technical issues, server problems, and connection troubles. Our support team is here to ensure your magical experience is seamless.

Server Status: Online

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Troubleshooting Guides

Step-by-step solutions for common technical issues

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Get direct help from our technical support team

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Knowledge Base

Browse our extensive library of help articles

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Troubleshooting Guides

Connection Issues
Performance Problems
Gameplay Issues
Account Problems
I can't connect to the server

If you're having trouble connecting to FairytalePark, try these steps:

  1. Verify you're using the correct server IP: play.fairytalepark.net
  2. Make sure you're using Minecraft Java Edition version 1.20.6 or later
  3. Check your internet connection
  4. Restart Minecraft and try again
  5. If you're still having issues, check if our server is undergoing maintenance
The server is laggy or I'm experiencing high ping

Server performance can be affected by several factors:

  • Your connection: Try connecting from a different network if possible
  • Your settings: Lower your Minecraft graphics settings and render distance
  • Server load: During peak times, there might be more players online
  • Location: We have players from around the world, which can affect latency

If lag persists, please report it to our technical team.

I'm getting a "Failed to login" error
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This error can occur for several reasons:

  • Your Minecraft account may not be premium (paid)
  • There might be temporary authentication server issues
  • Your internet connection might be blocking Minecraft's authentication servers

Try these solutions:

  1. Wait a few minutes and try again
  2. Restart your Minecraft launcher
  3. Check if Minecraft's authentication servers are down
  4. If problems persist, contact our support team
I'm experiencing crashes or freezes

If Minecraft is crashing or freezing when connecting to our server:

  1. Make sure you have the latest version of Java installed
  2. Allocate more RAM to Minecraft in your launcher settings (we recommend at least 4GB)
  3. Update your graphics drivers
  4. Try using OptiFine or other performance-enhancing mods
  5. If using mods, try connecting without them to see if one is causing the issue

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Live Chat

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Average response time: 2 minutes
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Email Support

Send us a detailed description of your issue

Average response time: 4 hours
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Submit a Support Ticket

For complex issues, submit a detailed support ticket