Contact Us

We're here to help! Get in touch with our team for any questions, feedback, or support needs.

Get in Touch

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Email Us

support@fairytalepark.net

info@fairytalepark.net

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Join Our Community

Discord: discord.gg/fairytalepark

Forums: community.fairytalepark.net

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Social Media

Twitter: @FairytalePark

Instagram: @FairytaleParkResort

YouTube: FairytalePark Resort

Support Hours

Monday - Friday	9:00 AM - 6:00 PM (CET)
Saturday	10:00 AM - 4:00 PM (CET)
Sunday	12:00 PM - 4:00 PM (CET)

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Frequently Asked Questions

How long does it take to get a response?

We strive to respond to all inquiries within 24 hours during our support hours. Technical support requests are typically answered within 4-6 hours. For urgent matters, we recommend joining our Discord server for faster assistance.

I have a billing issue. Who should I contact?

For billing-related issues, please email billing@fairytalepark.net with your transaction details. Our billing team handles refunds, payment issues, and subscription inquiries. Please include your username and any relevant transaction IDs for faster resolution.

Can I schedule a call with the support team?

While we primarily handle support through email and our Discord server, we can schedule voice calls for complex technical issues. Please contact us through our support email with a description of your issue, and we'll arrange a call if necessary.

I want to report a player or an issue. What's the best way?

To report player misconduct, bugs, or other issues, please use the /report command in-game if possible. Alternatively, you can contact our moderation team directly on Discord or through the contact form above. Please provide as much evidence as possible (screenshots, videos, etc.).